Customer 360 to Enhance Hospitality Capabilities for a Major Cruise line company

The center of focus on this initiative is providing a personalized unique experience. That can be possible only if you can collect inputs about each guest about their personal likes and dislikes about their choice of cabin, choice of food, drinks, entertainment, and the list goes on. Collection of each of these points and creating a customer 360 degree view will help provide the insights on creating the personalized services

A 360° view of each guest

ensures a positive customer experience

85% time reduction

in GDPR request responses

Near real-time

data ingestion and preparation

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