PT Bank Danamon is Indonesia’s sixth-largest bank, with four million customers and a network that stretches across the archipelago.
PT Bank Danamon Indonesia is currently on a digital transformation journey to improve the customer experience. It has ambitious goals to more than double the number of customers making use of mobile and internet banking channels over the next year – up from 30 percent to 80 percent – and believes it can achieve that mark by harnessing the power of big data
Customer loyalty
is increased through real-time engagement
5x increase
in adoption of products and services
50% time savings
to run critical reports
“Using data, we want to make sure once a customer opens a relationship with us, that our products and our bank remain top of mind.”
Billie Setiawan
Head of Decision Management for Data & Analytics
