AI for Platform & Engineering Services
AI Customer Agent
Serve right now, on any channel! Always-on AI agents resolve requests, complete transactions, and hand o with context-raising CSAT while lowering costs across voice and digital.
Agent Assist
Utilize AI to automatically scan, interpret, and summarize large volumes of business documents. Generative AI converts unstructured data into concise insights, saving time and improving productivity.
Agentic Contact Center
Your contact center, now agentic! Plug AI into Genesys, NICE, and Salesforce to guide conversations, automate wrap-up, and escalate with oversight plus automated QA
Enterprise Search
Find the answer, not just files. Enterprise search that returns grounded, explainable answers by combining analytics with LLMs— delivered with governance and secure access.
Quality & Coaching
Sentiment and Compliance Check Auto-QA on 100% of interactions with sentiment and compliance analytics plus targeted coaching plans and dashboards to improve performance.
Proactive Outreach
Reach out before the churn does Orchestrate voice, web, and message campaigns for renewals, reminders, and risk events based personalized outreach that boosts conversions and loyalty.
IDC Spotlight Paper: Future-Ready Data Foundation - From AI Pilot to Production Value
Miss the next 12 months on data readiness and rivals may be first to lock in AI advantages around speed, accuracy, and customer trust. The urgency to modernize data foundations is intensifying as...
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