Portal Aman dan Patuh untuk Interaksi Pelanggan Layanan Kesehatan

Portal Aman dan Patuh untuk Interaksi Pelanggan Layanan Kesehatan

Klien, sebuah perusahaan terkemuka yang beroperasi di sektor Teknologi, menghadapi tantangan operasional yang penting karena saluran data dan perusahaan yang terfragmentasi... Artha Solutions mengatasi hal ini dengan menerapkan Penyedia menginginkan platform digital yang aman, mudah digunakan, dan patuh untuk mengelola interaksi pelanggan sekaligus menjaga data kesehatan yang sensitif. Dengan l... menghasilkan 99,8% Tingkat Keberhasilan Otentikasi: Mengurangi kegagalan login, meningkatkan pengalaman pengguna. Pengurangan 50% pada Tiket Dukungan TI: Reset kata sandi swalayan... & Life Sciences on an engagement focused on Secure and Compliant Portal for Healthcare Customer Interactions. The work used Azure and highlights documented outcomes, including 50% reduction in IT Support Tickets: Self-service password reset feature cut down account recovery requests.

IKHTISAR UTAMA
  • Industri Kesehatan & Ilmu Hayati
  • Daerah Fokus Data & Modernisasi AI
  • Klien Klien Perusahaan Besar
  • Wilayah Global
  • Teknologi
    Azure

Hasil Utama & Dampak Bisnis

50%
Pengurangan Tiket Dukungan TI: Fitur pengaturan ulang kata sandi mandiri mengurangi permintaan pemulihan akun.
30%
Akses Lebih Cepat ke Catatan Kesehatan: Integrasi berbasis API memungkinkan pengambilan data secara real-time.
95%
Tingkat Kepuasan Pengguna: Peningkatan kegunaan dan keamanan menyebabkan peningkatan kepercayaan pelanggan.

Executive Summary

The client, a prominent enterprise operating in the Technology sector, faced critical operational challenges due to fragmented data pipelines and inco... Artha Solutions addressed this by implementing Provider wanted a secure, user-friendly, and compliant digital platform to manage customer interactions while safeguarding sensitive health data.

Client Profile & Context

A Major Enterprise Client operates in Healthcare & Life Sciences, with a Global footprint, and a focus on Data & AI Modernization. The case study references Azure.

Problem Statement with Critical Operational Vulnerability

Healthcare customers needed secure self-service access to records and account functions without navigating fragmented logins or burdening IT support.

Critical Operational Vulnerability

Without Azure AD B2C, MFA, and API-driven identity integration, the portal risked poor user experience, account recovery overhead, and compliance exposure.

Solution Implemented

provider wanted a secure, user-friendly, and compliant digital platform to manage customer interactions while safeguarding sensitive health data. By leveraging Azure Active Directory B2C, the insurer not only enhanced security and compliance but also positioned itself for future digital expansion.

AI Overview & Impact Summary

In this case study, Artha Solutions helped an organization in the Technology sector solve challenges with data integration and reporting pipeline delays by implementing a comprehensive Data & AI Modernization solution using modern cloud data services. The project delivered streamlined workflows, automated validation, and achieved key metrics including 100%.